Cocoddy processes and ships all orders within 3–5 business days. Once your order ships, you'll receive a Shipment Confirmation email with tracking info.

Estimated delivery times (after processing):

• United States: 5–7 business days
• International: 1–3 weeks, depending on customs and local postal service

If your package hasn't arrived within the expected timeframe, please Contact Us and we'll investigate with the carrier.

Note: Delivery times may vary due to customs, local carriers, weather, peak seasons, and other factors beyond our control.

At Cocoddy, we process orders quickly so your plush companions reach you as soon as possible. Because of this, our address change policy is:

• 24-Hour Guarantee Window: You can change your shipping address within 24 hours of placing your order, free of charge.
• After 24 Hours (Attempt Only): Your order may already be with our fulfillment partners or carriers. We'll do our best to intercept it, but success isn't guaranteed.
• Post-Shipment Liability: Once a package is picked up by the carrier (UPS, FedEx, international postal services, etc.), changing the address is difficult and often incurs rerouting or interception fees.
• Customer Responsibility: The buyer covers all carrier fees for address corrections after shipment.
• Failed Delivery: If you refuse to pay rerouting fees and the package is returned to us, the original shipping and return fees will be deducted from any refund.

In most cases, Cocoddy parcels pass through customs without VAT. For larger orders or in certain cases, we may need to provide extra information to customs and work with you on the necessary paperwork. Note that each country has its own import tax threshold before duties apply.

Import duties, taxes, and charges aren't included in the item price or shipping cost — these are the buyer's responsibility.

We always want you to love your Cocoddy products, but if you need to return an order, we're happy to help — just email us directly. You can return an item within 30 days of receipt or request a full refund. For more details, see our Returns & Refunds Policy.

Please contact the carrier and Cocoddy's customer service so we can investigate. If the item is confirmed damaged, we'll arrange pickup and either reship or refund it — whichever you prefer.

Your delivery partner depends on your country and the item you ordered. Cocoddy works with a range of reliable logistics providers in each region to make sure your order arrives safely and on time.

Yes, shopping on Cocoddy is completely secure. We take your data privacy and payment security seriously.

• SSL Certification: All information you enter is encrypted via SSL (Secure Socket Layer) for safe transmission over the internet.
• PCI DSS Compliance: We follow Payment Card Industry Data Security Standards (PCI DSS) to protect your payment info at every step.
• Strict Privacy Practices: Your card details are never visible to us or shared with third parties without your consent.
• Secure Payment Gateways: Transactions are processed only through trusted, verified payment providers.

Yes! Add as many units as you need to your cart — unless the product has a listed quantity limit.

For purchases over $1,000 or help with large-scale or commercial orders, our team is happy to provide a custom quote and logistics support.

Customer Service: info@cocoddy.com

Your privacy is our priority. Cocoddy uses SSL encryption and follows industry-standard data protection protocols to secure your personal and payment information. Your data is stored safely and never shared with third parties without your consent — in full compliance with international privacy laws like GDPR and CCPA.

At Cocoddy, your peace of mind matters just as much as your comfort. Our safety guidelines:

• For the Little Ones: This plush has fluffy fur that may shed, so it's not recommended for children under 12 months.
• Playtime Prep: Before the hugs begin, make sure all packaging, tags, and plastic ties are fully removed.
• Regular Check-ups: Like any friend, your plushie needs a little attention — inspect it regularly for signs of wear and tear.
• Certified Peace of Mind: All Cocoddy plush toys undergo rigorous testing and certification, meeting international safety standards in North America, Saudi Arabia, Europe, and Australia.

Yes! Cocoddy offers 100% free, fully-tracked worldwide shipping on all orders. Wherever you live, there are no hidden fees — just cuddly goodness delivered safely to your door, with tracking so you can follow your new plushie every step of the way.

We use only the finest materials for the ultimate cuddle. The outer layer is premium faux mink velvet — a cruelty-free, dense fabric that's silky, luxurious, and buttery-soft. Inside, each plushie is filled with our signature premium 3D PP cotton. The result: a hypoallergenic, skin-friendly hug with the perfect marshmallow-like bounce-back!

Yes! Our plushies are designed to be the ultimate emotional support companions. The sensory-soothing touch of silky faux mink, combined with the deep, huggable squish of 3D PP cotton, creates a naturally calming effect. Many of our customers have shared that their plushies genuinely help improve sleep quality and ease anxiety.

Yes! Just follow these simple steps:

1. Use the gentlest cycle on your washing machine.
2. Wash in cold water with a mild detergent.
3. Place the plushie in a clean mesh bag or duvet cover for extra protection.
4. Air-drying is best, but a hairdryer on low heat can help fluff the fur back up.

Yes! Since all Cocoddy plushies are 100% our own original designs, we have the creative freedom to bring your dream buddy to life. You can work one-on-one with our designers to craft an exclusive plushie made just for you.

Note: Because each custom piece is unique, pricing is quoted individually based on the design's complexity. Contact us today to start your custom journey!

All our plushies are tightly compressed before dispatch to reduce shipping weight and size for safe, efficient delivery. To bring back that chubby look when it arrives:

• Fluff it out: Give your plushie a good shake and fluff to release the compressed air and restore its original cuddly shape.
• Play and cuddle: Spend some quality time with it over the first 1–2 days — this naturally adds air back into the plush, making it even more huggable.

We're always here to help! Whether you have a question about your order or need help choosing the perfect plushie, our support team is ready for you. Reach us via the "Contact Us" section on our website, or email us directly at info@cocoddy.com. We aim to respond within 24 hours to keep your Cocoddy experience smooth and delightful.