Return & Refund Policy

At Cocoddy, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Return Reasons

Returns are generally accepted for the following reasons:

1. If the item has a product quality issue or was damaged during transportation, Cocoddy will provide free return or exchange service.

2. If the customer returns an item because they do not like it, changed their mind, or no longer need it, the customer is responsible for the return or exchange shipping costs.

If the return is caused by the customer, the customer is responsible for the shipping fee. The exact fee depends on the shipping carrier selected by the customer.

Customer-related return reasons include, but are not limited to:

• The customer feels the product does not meet expectations.

• The customer feels the size is too small or too large.

• The customer feels the color does not meet expectations.

• The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.

• The customer ordered the wrong item or wrong quantity.

• The customer did not read the product description carefully and was surprised by the product’s features or specifications.

• The customer provided an incorrect shipping address, resulting in the order being undeliverable.

• The customer provided an incorrect, incomplete, or undeliverable shipping address, resulting in delivery failure, return, or disposal of the package.

• The customer failed to complete customs clearance, pay required duties or taxes, provide necessary import information, or contact the local carrier/customs office in time, resulting in delivery failure, return, delay, or disposal of the package.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

We hope you love your order when it arrives. However, if you are not satisfied for any reason, please contact us through our contact page or reply to your shipping update email, and the Cocoddy team will assist you.

Eligible for Returns or Exchanges

Customers are entitled to a refund, return, or replacement in the following cases:

• The product is damaged due to quality issues or transportation.

• The item has not been delivered within 90 days.

For the above situations, Cocoddy will provide a full refund or replacement. We will cover the costs related to these issues and guarantee a return, refund, or free replacement.

Not Eligible for Return or Exchange

Certain types of items cannot be returned or exchanged, including:

• Products that do not qualify under our 30-day return policy.

• Orders valued at $1,000 or more.

• Bespoke, custom, or special-order products made to your specifications.

• Products that are not in their original condition or packaging.

• Bulk orders of the same product.

For the purpose of this policy, a “bulk order” means ten or more units of the same product. We do not accept returns, cancellations, or exchanges for bulk orders. If you plan to order a large quantity of items, we recommend purchasing one item first to confirm that it meets your needs.

The following cases are also not eligible for return, exchange, or refund:

• The customer provided an incorrect, incomplete, or undeliverable shipping address, resulting in delivery failure, return, or disposal of the package.

• The customer failed to complete customs clearance, pay required duties or taxes, provide necessary import information, or contact the local carrier/customs office in time, resulting in delivery failure, return, delay, or disposal of the package.

Items that are not eligible for return, exchange, or refund are generally non-refundable. However, if Cocoddy approves a return as a special exception, a 50% handling fee will be deducted from the refund amount, and the original shipping cost will also be deducted. The customer is responsible for all return shipping costs.

Order Cancellation

Order cancellation is only possible within 1 day after order confirmation. After this time, we may not be able to provide a refund.

In some cases, if the order has not yet been shipped, cocoddy may still be able to cancel your order. Please contact us as soon as possible if you have not received a shipment confirmation.

If your order has already been shipped, it cannot be canceled. This is because shipping and handling costs are incurred once the package has been dispatched.

Please carefully check your order before purchasing to ensure that all details are correct.

Return Policy

Our return policy lasts 30 days. If 30 days have passed since you received your item according to the tracking information, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return or exchange, you must contact us within this 30-day period.

To qualify for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging.

Our Return Process

1. Review our return policy to determine whether your order qualifies for a return or refund.

2. Submit a return request and include your reason for return.

3. Cocoddy will review your request and confirm the refund amount you may qualify for based on your reason for return and the items in your order.

4. If your return is approved, we will provide the return address and shipping instructions.

5. In most cases, returned products must be sent back to our factory in China for inspection.

6. Once the returned item has been received and inspected, and no issues are found, we will process your refund.

7. If you do not follow our return instructions, we cannot guarantee that your refund will be processed.

8. Unless the return is due to product quality issues or transportation damage, the customer is responsible for return shipping costs.

9. Cocoddy does not provide prepaid return labels unless otherwise stated.

10. Please include your order confirmation email inside the return package.

11. After shipping your return, please notify us by email and provide the tracking number if available.

12. We will process your return within 3–5 business days after receiving and inspecting the returned item.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Cocoddy will notify you once we have received and inspected your return. We will let you know whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 5–7 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since cocoddy approved your return, please contact us.

Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact the Cocoddy customer support team.

Return & Refund Policy

At Cocoddy, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Return Reasons

Returns are generally accepted for the following reasons:

1. If the item has a product quality issue or was damaged during transportation, Cocoddy will provide free return or exchange service.

2. If the customer returns an item because they do not like it, changed their mind, or no longer need it, the customer is responsible for the return or exchange shipping costs.

If the return is caused by the customer, the customer is responsible for the shipping fee. The exact fee depends on the shipping carrier selected by the customer.

Customer-related return reasons include, but are not limited to:

• The customer feels the product does not meet expectations.

• The customer feels the size is too small or too large.

• The customer feels the color does not meet expectations.

• The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.

• The customer ordered the wrong item or wrong quantity.

• The customer did not read the product description carefully and was surprised by the product’s features or specifications.

• The customer provided an incorrect shipping address, resulting in the order being undeliverable.

• The customer provided an incorrect, incomplete, or undeliverable shipping address, resulting in delivery failure, return, or disposal of the package.

• The customer failed to complete customs clearance, pay required duties or taxes, provide necessary import information, or contact the local carrier/customs office in time, resulting in delivery failure, return, delay, or disposal of the package.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

We hope you love your order when it arrives. However, if you are not satisfied for any reason, please contact us through our contact page or reply to your shipping update email, and the cocoddy team will assist you.

Eligible for Returns or Exchanges

Customers are entitled to a refund, return, or replacement in the following cases:

• The product is damaged due to quality issues or transportation.

• The item has not been delivered within 90 days.

For the above situations, Cocoddy will provide a full refund or replacement. We will cover the costs related to these issues and guarantee a return, refund, or free replacement.

Not Eligible for Return or Exchange

Certain types of items cannot be returned or exchanged, including:

• Products that do not qualify under our 30-day return policy.

• Orders valued at $1,000 or more.

• Bespoke, custom, or special-order products made to your specifications.

• Products that are not in their original condition or packaging.

• Bulk orders of the same product.

For the purpose of this policy, a “bulk order” means ten or more units of the same product. We do not accept returns, cancellations, or exchanges for bulk orders. If you plan to order a large quantity of items, we recommend purchasing one item first to confirm that it meets your needs.

The following cases are also not eligible for return, exchange, or refund:

• The customer provided an incorrect, incomplete, or undeliverable shipping address, resulting in delivery failure, return, or disposal of the package.

• The customer failed to complete customs clearance, pay required duties or taxes, provide necessary import information, or contact the local carrier/customs office in time, resulting in delivery failure, return, delay, or disposal of the package.

Items that are not eligible for return, exchange, or refund are generally non-refundable. However, if Cocoddy approves a return as a special exception, a 50% handling fee will be deducted from the refund amount, and the original shipping cost will also be deducted. The customer is responsible for all return shipping costs.

Order Cancellation

Order cancellation is only possible within 1 day after order confirmation. After this time, we may not be able to provide a refund.

In some cases, if the order has not yet been shipped, Cocoddy may still be able to cancel your order. Please contact us as soon as possible if you have not received a shipment confirmation.

If your order has already been shipped, it cannot be canceled. This is because shipping and handling costs are incurred once the package has been dispatched.

Please carefully check your order before purchasing to ensure that all details are correct.

Return Policy

Our return policy lasts 30 days. If 30 days have passed since you received your item according to the tracking information, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return or exchange, you must contact us within this 30-day period.

To qualify for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging.

Our Return Process

1. Review our return policy to determine whether your order qualifies for a return or refund.

2. Submit a return request and include your reason for return.

3. Cocoddy will review your request and confirm the refund amount you may qualify for based on your reason for return and the items in your order.

4. If your return is approved, we will provide the return address and shipping instructions.

5. In most cases, returned products must be sent back to our factory in China for inspection.

6. Once the returned item has been received and inspected, and no issues are found, we will process your refund.

7. If you do not follow our return instructions, we cannot guarantee that your refund will be processed.

8. Unless the return is due to product quality issues or transportation damage, the customer is responsible for return shipping costs.

9. Cocoddy does not provide prepaid return labels unless otherwise stated.

10. Please include your order confirmation email inside the return package.

11. After shipping your return, please notify us by email and provide the tracking number if available.

12. We will process your return within 3–5 business days after receiving and inspecting the returned item.

Exchanges

The fastest way to get the item you want is to return the item you currently have. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Cocoddy will notify you once we have received and inspected your return. We will let you know whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 5–7 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since cocoddy approved your return, please contact us.

Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact the cocoddy customer support team.