Privacy Policy

This Privacy Policy describes how Cocoddy — referred to as the “Site,” “we,” “us,” or “our” — collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us regarding the Site collectively referred to as the “Services.”

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in connection with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any part of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

SECTION 1 — Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, legal requirements, regulatory requirements, or other business reasons.

When we update this Privacy Policy, we will post the revised version on the Site and update the “Last Updated” date at the top of this policy. Where required by applicable law, we may also notify you by email or through other appropriate means if the changes are material.

We encourage you to review this Privacy Policy periodically to stay informed about how cocoddy protects your information. Your continued use of the Site or Services after any changes are posted means that you accept the updated Privacy Policy.

SECTION 2 — How We Collect and Use Your Personal Information

To provide the Services, cocoddy collects and may have collected personal information about you from a variety of sources over the past 12 months. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to:

• Communicate with you, including providing order updates, responding to inquiries, and sending marketing communications where permitted.

• Provide, operate, and improve the Services, including managing your account, processing transactions, fulfilling orders, and improving the shopping experience.

• Comply with applicable legal obligations, including tax, trade, consumer protection, and other regulatory requirements.

• Protect the security and integrity of our Site, Services, customers, business, and rights.

• Enforce our Terms of Service and other applicable policies.

SECTION 3 — What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and types of personal information that Cocoddy may collect.

SECTION 4 — Information We Collect Directly from You

Information that you directly submit to us through the Services may include:

• Contact details, including your name, address, phone number, and email address.

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, including your username, password, security questions, and other information used for account access or security purposes.

• Shopping information, including products you view, add to your cart, save to your account, review, refer, purchase, or redeem through gift cards, loyalty points, or promotions.

• Customer support information, including any information you choose to include when communicating with us, such as messages submitted through the Services or by email.

Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features of the Services.

SECTION 5 — Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services, referred to as “Usage Data.”

To collect this information, we may use cookies, pixels, web beacons, and similar technologies collectively referred to as “Cookies.”

Usage Data may include:

• Device information, such as your IP address, device type, operating system, and unique device identifiers.

• Browser information, including browser type, language settings, and related technical data.

• Network information, including details about your network connection and how you access the Site.

• Interaction details, including pages visited, products viewed, time spent on the Site, links clicked, cart activity, and the website or source that referred you to cocoddy.

We use this information to improve website performance, remember your preferences, support shopping cart functionality, enhance the customer experience, analyze Site usage, and better understand which cocoddy products or collections are most popular with our customers.

SECTION 6 — Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors, service providers, and partners who collect or process information on our behalf.

These third parties may include:

• Platform providers that support our Site and Services, such as Shopify.

• Payment processors, such as Shopify Payments, PayPal, or other payment service providers, who collect payment information including billing details, payment confirmation, and other payment-related information to process your transaction.

• Shipping, fulfillment, and logistics providers who help deliver your orders.

• Marketing and advertising partners who help us deliver, measure, and improve advertisements or promotional communications.

• Analytics providers who help us understand how visitors use our Site.

When you visit our Site, open or click emails we send, interact with our advertisements, or use certain Services, we or third parties we work with may automatically collect information using online tracking technologies such as cookies, pixels, software development kits, third-party libraries, and web beacons.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. However, we are not responsible for the accuracy of information provided by third parties or for any third party’s privacy, security, or data practices. For more information, please review SECTION 10 — Third Party Websites and Links.

SECTION 7 — How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and fulfill our contract with you, including to:

• Process your payments.

• Fulfill and ship your orders.

• Send notifications related to your account, purchases, returns, exchanges, refunds, or other transactions.

• Create, maintain, and manage your account.

• Arrange shipping and delivery.

• Facilitate returns, exchanges, order support, and customer service.

We may also use your information to improve your shopping experience, including enabling Shopify or other service providers to support account features, checkout functionality, payment processing, or related services. Where applicable, these providers process your information according to their own privacy policies.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional emails, text messages, postal mail, product updates, special offers, or advertisements.

We may also use your personal information to better tailor the Services and advertising on our Site and on other websites.

If you are located in the European Economic Area, the legal basis for these processing activities may be our legitimate interest in promoting and selling our products, in accordance with Article 6(1)(f) of the GDPR, unless consent is required by applicable law.

Security and Fraud Prevention

We use your personal information to detect, investigate, prevent, or take action regarding possible fraudulent, illegal, malicious, or unauthorized activity.

If you create an account with cocoddy, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone.

If you believe your account has been compromised, please contact us immediately.

If you are located in the European Economic Area, the legal basis for these processing activities may be our legitimate interest in keeping our Site secure for customers and visitors, in accordance with Article 6(1)(f) of the GDPR.

Communicating with You and Improving Our Services

We use your personal information to provide customer support, respond to inquiries, improve our Services, maintain our business relationship with you, and provide a better customer experience.

If you are located in the European Economic Area, the legal basis for these processing activities may be our legitimate interest in being responsive to customers and maintaining effective business operations, in accordance with Article 6(1)(f) of the GDPR.

SECTION 8 — Cookies

Like many websites, Cocoddy uses Cookies on the Site.

For specific information about Cookies used in connection with Shopify-powered stores, you may review Shopify’s Cookie Policy at:

https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site and Services, including to remember your actions and preferences, support checkout and cart functionality, run analytics, understand user interaction, improve Site performance, and provide a more personalized shopping experience.

We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, analytics, and advertising on our Site and other websites.

Managing Your Cookie Preferences

Most browsers automatically accept Cookies by default. You can choose to set your browser to remove or reject Cookies through your browser settings.

Please note that removing or blocking Cookies may negatively affect your user experience and may cause some features of the Services, including shopping cart functionality, checkout, saved preferences, and general website features, to work incorrectly or become unavailable.

Global Privacy Control

Where required by applicable law, our website may recognize the Global Privacy Control signal.

If Global Privacy Control is enabled in your browser, we will treat the signal as a request to opt out of the “sale” or “sharing” of your information for targeted advertising for the associated browser or device, in accordance with applicable privacy laws.

To learn more about Global Privacy Control, you may visit:

https://globalprivacycontrol.org/

Other than Global Privacy Control, we do not recognize all “Do Not Track” signals that may be sent from your browser or device.

SECTION 9 — How We Disclose Personal Information

In certain circumstances, cocoddy may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, legal compliance, and other reasons described in this Privacy Policy.

We may disclose your personal information:

With Vendors and Service Providers

We may share information with third parties who perform services on our behalf, such as:

• IT management providers.

• Payment processors.

• Data analytics providers.

• Customer support providers.

• Cloud storage providers.

• Fulfillment, logistics, and shipping partners.

• Fraud prevention and security providers.

With Business and Marketing Partners

We may share information with business and marketing partners to provide services, advertisements, promotions, or personalized content that may be relevant to your interests.

These partners may use your information in accordance with their own privacy notices.

With Your Consent or Direction

We may disclose information when you direct us or request that we do so, such as when you use social media features, third-party login integrations, payment services, or shipping services.

With Affiliates

We may disclose information within our corporate group, business teams, contractors, or affiliates where necessary to operate our business and provide the Services.

For Legal and Business Obligations

We may disclose information when necessary to:

• Comply with applicable laws, regulations, legal processes, subpoenas, or government requests.

• Enforce our Terms of Service and other policies.

• Protect the rights, property, safety, or security of cocoddy, our customers, our users, or others.

• Detect or prevent fraud, security issues, or illegal activity.

• Complete a business transaction such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.

Disclosure Categories Over the Past 12 Months

Over the past 12 months, we may have disclosed the following categories of personal information for the purposes described in this Privacy Policy:

Category of Personal Information	Categories of Recipients
Identifiers, such as contact details, order information, and account information	Payment processors, fulfillment partners, logistics providers, marketing partners, affiliates, customer support providers
Commercial information, such as order history, products viewed, purchases, returns, and customer support records	Customer service tools, logistics providers, analytics providers, marketing partners
Internet or network activity, such as Usage Data, browsing behavior, and interaction with the Site	Analytics providers, advertising partners, service providers
Approximate geolocation data, such as IP-based location	Service providers, logistics partners, analytics providers, tax or compliance tools

“Sale” and “Sharing” of Information

We may use personal information for advertising and marketing activities, which may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws.

Over the preceding 12 months, we may have “sold” or “shared” the following categories of information with business and marketing partners:

• Identifiers, such as name, email address, or phone number.

• Commercial information, such as records of products purchased or viewed.

• Usage Data, such as how you interact with our Site.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

SECTION 10 — Third Party Websites and Links

Our Site may contain links to websites, platforms, tools, or services operated by third parties, including social media platforms, payment gateways, shipping providers, shipment tracking tools, or other external websites.

If you follow links to websites that are not affiliated with or controlled by cocoddy, you should review their privacy policies, security practices, and terms and conditions.

cocoddy is not responsible for the privacy, security, accuracy, completeness, reliability, or practices of third-party websites, platforms, or services.

Information you provide in public or semi-public areas, including third-party social media platforms, comments, reviews, posts, or tags related to cocoddy, may be visible to other users of those platforms and may be used by third parties according to their own policies.

The inclusion of a third-party link on our Site does not necessarily imply endorsement of that third party, its content, or its services.

SECTION 11 — Children’s Data

The Services are not intended for use by children, and cocoddy does not knowingly collect personal information from children.

Our products are intended to be purchased by adults for themselves or as gifts for others.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the contact details below so that you may request deletion of the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.

SECTION 12 — Security and Retention of Your Information

Security of Your Information

We implement reasonable security measures designed to help protect your personal information.

However, no security system is perfect or impenetrable, and we cannot guarantee absolute security. Information sent to us through email or other communication channels may not be secure while in transit.

We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

Data Retention

The length of time cocoddy retains your personal information depends on several factors, including:

• Whether we need the information to maintain your account.

• Whether we need the information to provide the Services.

• Whether we need the information to fulfill orders, returns, exchanges, refunds, or customer support requests.

• Whether retention is required for tax, accounting, legal, regulatory, or compliance purposes.

• Whether retention is necessary to resolve disputes, perform audits, prevent fraud, enforce our Terms of Service, or protect our rights.

When personal information is no longer necessary for these purposes, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

SECTION 13 — Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by applicable law.

Right to Access or Know

You may have the right to request access to personal information we hold about you, including details about how we use and share your information.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Portability

You may have the right to receive a copy of the personal information we hold about you and, where applicable, request that we transfer it to a third party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

You may have the right to direct us not to “sell” or “share” your personal information or to opt out of processing your personal information for targeted advertising.

Where required by applicable law, we honor the Global Privacy Control signal as a valid opt-out request.

Right to Restrict Processing

You may have the right to ask us to stop or restrict the processing of your personal information.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

Right to Appeal

If we decline to process your privacy request, you may have the right to appeal our decision. You may do so by replying directly to our denial or contacting us using the contact details below.

Managing Communication Preferences

You may opt out of promotional emails at any time by using the “unsubscribe” link included in our marketing emails.

If you opt out of promotional communications, cocoddy may still send you non-promotional messages related to your account, orders, transactions, returns, exchanges, shipping updates, or customer service requests.

How to Exercise Your Rights

You may exercise your rights where indicated on our Site or by contacting us using the contact details listed below.

We will not discriminate against you for exercising your privacy rights.

Before responding to a request, we may need to verify your identity by requesting information such as your email address, account information, order details, or other identifying information.

In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

SECTION 14 — International Users

Please note that cocoddy may transfer, store, and process your personal information outside the country where you live.

Your personal information may be processed by our staff, vendors, service providers, fulfillment partners, logistics partners, and business partners in different countries.

If we transfer personal information outside of Europe, we will rely on recognized transfer mechanisms where required, such as the European Commission’s Standard Contractual Clauses, equivalent contracts issued by relevant UK authorities, or other legally recognized transfer mechanisms, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

SECTION 15 — Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact the cocoddy customer support team.

Email: support@cocoddy.com