Shipping Policy

Where Are Items Located?

At cocoddy, we use a strategic fulfillment model to provide efficient delivery and make our products available to customers around the world.

Most domestic orders are shipped from our warehouse in Colorado, USA.

If an item is temporarily out of stock in our U.S. warehouse, your order may be shipped directly from our Asia factory to ensure you can still receive your favorite items as soon as possible.

Regardless of the shipping location, every cocoddy product goes through a careful quality inspection before it is shipped to you.

Free Standard Shipping

All orders qualify for free standard shipping.

Standard Shipping is our default shipping method. We aim to provide a reliable balance of speed, safety, and cost-effectiveness for every order.

If you need expedited shipping, please contact our customer service team before placing your order so we can provide a custom shipping quote.

Customs, Duties, and Taxes

In most cases, our parcels pass through customs without additional VAT or import tax being charged. However, for larger orders or certain destinations, customs authorities may require additional information or paperwork.

Please note that each destination country has different import tax rules and value thresholds. Import duties, taxes, customs fees, and other charges are not included in the item price or shipping cost.

These charges are the buyer’s responsibility.

If customs requires additional documentation, cocoddy will cooperate with the buyer where possible, but the buyer is responsible for providing any required import information, paying applicable duties or taxes, and contacting the local carrier or customs office when needed.

When Will My Package Be Shipped?

All orders are processed and shipped within 3–5 business days.

Once your order has been shipped, you will receive a shipment confirmation email with your tracking information.

If you cannot find the email, please check your junk or spam folder first. If it is still missing, your email system may have filtered it. In that case, please contact us, and the cocoddy customer service team will help provide your tracking details manually.

How Long Will Delivery Take?

Delivery times may vary depending on the shipping method, destination country, customs clearance, and local carrier operations.

The estimated delivery timeframes below apply after the order processing period:

United States

Most U.S. orders are delivered within 7–10 business days after shipment.

International Orders

Most international orders are delivered within 1–3 weeks after shipment, depending on customs clearance and local postal efficiency.

Please note that estimated delivery times may be affected by customs processing, local carrier delays, weather conditions, holidays, peak seasons, and other factors beyond our control.

Delayed Packages

If your package has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment status with the carrier.

If your order cannot be delivered within 90 days, we will notify you, cancel your order, and issue a refund.

Countries and Regions We Do Not Currently Ship To

At this time, cocoddy does not ship to the following countries or regions:

Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, Iraq, Israel, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, and San Marino.

We also do not currently ship to:

• All African countries.

• South America: Bolivia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, and Venezuela.

Can’t Find Your Country on Our Shipping List?

If your country or region is listed above but you would still like to purchase from cocoddy, please contact our customer service team.

We will be happy to review your request and provide a custom shipping quote and estimated delivery timeline for your location when possible.

Shipping Address Change Policy

At cocoddy, we work quickly to process orders so your package can be shipped as soon as possible. Because of this, please review your shipping address carefully before completing your purchase.

24-Hour Address Change Window

You may request a shipping address change within 24 hours of placing your order at no additional charge.

After 24 Hours

After 24 hours, your order may already be processed by our fulfillment partners or carriers. We will do our best to update the address, but we cannot guarantee that the change will be successful.

After Shipment

Once a package has been picked up by the carrier, such as UPS, FedEx, or an international postal service, changing the shipping address can be difficult and may result in rerouting or interception fees.

Customer Responsibility

The buyer is responsible for any carrier-required fees related to address corrections, rerouting, or package interception after shipment.

Failed Delivery Due to Address Issues

If a package cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable shipping address, cocoddy is not responsible for the failed delivery.

If the package is returned to us, the original shipping costs, return fees, and any related carrier charges may be deducted from the final refund.

If the package is disposed of by the carrier or cannot be recovered, we may not be able to offer a refund or replacement.

Changes to Estimated Delivery Dates

cocoddy or our delivery partners may notify you if there are reasonable changes to the estimated delivery date.

Delivery delays may occur due to events outside our control or outside the control of our delivery partners. These may include customs delays, carrier disruptions, weather conditions, holidays, peak seasons, incorrect shipping information, or other unexpected events.

Delivery is considered complete once the products are delivered to the shipping address provided at checkout.

If we are unable to deliver your order within 90 days, we will:

• Notify you.

• Cancel your order.

• Issue a refund.

Faster Shipping Service

If you need faster shipping, please contact our customer service team before placing your order.

Expedited shipping may be available for certain locations, depending on the destination and carrier options. Additional shipping fees may apply.

Contact Us

If you have any questions about shipping, delivery, tracking, address changes, or customs, please contact the cocoddy customer service team.

Email: support@cocoddy.com